This Privacy Policy describes how Octavesecure Pvt. Ltd. ("we", "us", or "our") collects, uses, stores, and shares personal information when you use the RakshYaan mobile application, website at rakshyaan.com, and related services (together, the "Services").
By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Who we are
The Services are operated by Octavesecure Pvt. Ltd., a company incorporated in India. For privacy-related requests, contact us at support@rakshyaan.com.
2. Information we collect
Depending on how you use the Services, we may collect:
- Account and identity data: such as phone number, name, and account identifiers when you register or sign in (including via OTP).
- Vehicle and tag data: information you associate with a physical tag (for example vehicle or asset details you choose to provide).
- Emergency and profile information: details you add to your emergency or public-facing profile, where you choose to provide them.
- Document vault: files or metadata you upload to encrypted or protected areas of the app, as described in the product.
- Order and payment-related data: billing or delivery details and transaction references when you purchase through our shop; payment processing may be handled by third-party payment providers.
- Support and communications: messages you send to support, ticket content, and correspondence.
- Technical and usage data: device type, app version, approximate location derived from IP where applicable, log data, and analytics events to improve reliability and security.
- Notifications: push notification tokens if you opt in.
3. How we use your information
We use personal information to:
- Provide, operate, and improve the Services;
- Authenticate users and secure accounts;
- Process orders and provide customer support;
- Deliver notifications you have enabled (for example scan or alert events);
- Detect, prevent, and address fraud, abuse, or technical issues;
- Comply with legal obligations and enforce our terms;
- Analyse usage in aggregate to improve the product experience.
4. Legal basis (India)
We process personal information as necessary to perform our contract with you, based on your consent where required (for example marketing or optional features), for legitimate interests that are not overridden by your rights, and to comply with applicable law, including data protection requirements in India as they apply to our processing.
5. Sharing of information
We may share information with:
- Service providers who assist us (for example hosting, authentication, analytics, messaging, or payment processing), bound by confidentiality and processing obligations;
- Other users or the public only where you choose to make information visible (for example information shown when someone scans your tag, as designed in the product);
- Authorities when required by law or to protect rights, safety, and security.
We do not sell your personal information.
6. Data retention
We retain information for as long as your account is active or as needed to provide the Services, resolve disputes, comply with legal obligations, and enforce our agreements. Retention periods may vary by data type. When you request account deletion, we will delete or anonymise personal data subject to legal or security exceptions (for example records we must keep for tax or regulatory reasons).
7. Security
We implement appropriate technical and organisational measures designed to protect personal information. No method of transmission or storage is 100% secure; we encourage you to use strong device security and report suspected unauthorised access to us.
8. Your choices and rights
Depending on applicable law, you may have the right to:
- Access or receive a copy of certain personal data we hold;
- Request correction of inaccurate data;
- Request deletion of your account and associated personal data, where applicable;
- Object to or restrict certain processing;
- Withdraw consent where processing is consent-based.
You can request account deletion from within the RakshYaan app (Account / More menu) or by emailing support@rakshyaan.com with the subject "Account deletion request" and the phone number or email associated with your account. We may verify your identity before processing a request.
9. Children
The Services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps.
10. International transfers
Your information may be processed in India and, where we use global service providers, in other countries with appropriate safeguards as required by applicable law.
11. Third-party links
The Services may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Material changes may be communicated through the app or by email where appropriate.
13. Contact
Octavesecure Pvt. Ltd.
Email: support@rakshyaan.com
Website: rakshyaan.com